Processing & Shipping Time
All orders are processed and shipped within 1-4 business days (Monday through Friday). Our primary shipping carrier, USPS, operates Monday through Saturday, excluding holidays. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Please note that shipping times displayed at checkout are estimates only. Once an order has been shipped, delivery times are determined by the shipping carrier and may occasionally be affected by weather, holidays, or other unforeseen delays beyond our control.
Signature Required Delivery
Customers may select a Signature Required shipping option at checkout for an additional fee.
We recommend adding Signature Required for orders over $100, if packages are commonly left in an unsecured area, if package theft is a concern in your area, or if you have experienced delivery issues at your address in the past.
Selecting this option requires a signature upon delivery and provides added confirmation that your package was received.
International Shipping
We currently ship to the following countries:
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United States
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Australia
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Canada
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Netherlands
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New Zealand
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United Kingdom
Please be aware that you may be responsible for any country-specific taxes and duties charged by your local government for importing items. Unfortunately, we are unable to control these fees.
Due to the high costs associated with international shipping, we do not accept returns or exchanges for orders shipped outside of the United States.
Duties & Taxes
Orders shipping within the United States will not incur any additional duties, taxes, or fees. International orders may be subject to country-specific taxes and duties imposed by your local government. As these fees are beyond our control, we recommend consulting your country's customs office for more information.
Lost Packages
If your tracking shows your package as delivered but you have not received it, we recommend:
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Checking around your delivery location (porch, mailbox, side or back door).
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Asking neighbors or household members if they accepted the package.
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Contacting your local USPS office to request the GPS coordinates associated with the delivery scan.
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Filing a Missing Mail Search with USPS if the package cannot be located.
Once an order has been marked as delivered by the shipping carrier, KNOTanother Haircare is not responsible for lost or stolen packages. Refunds and replacements for packages marked as delivered are not guaranteed. Any exceptions are made at our sole discretion and do not establish a precedent for future orders.
For additional delivery security, we encourage customers to select the Signature Required option at checkout, particularly for higher-value orders or addresses where unattended deliveries may be at risk.
Packaging
We are dedicated to minimizing our environmental impact by using plastic-free packaging materials. Our shipping boxes are made from 100% recycled materials, and we utilize biodegradable, plant-derived adhesives and backing for our water-activated tape.
Additionally, we include a complimentary reusable pouch with each order for transit safety and future use.
